Cancellation Policy

Can I cancel my order?

Yes! Cancellation is possible only before the product has been packed. As soon as the cancellation is done, we will refund the entire amount paid for the order

What are the steps to be followed to cancel my order?

You can cancel your order by logging in to LDHSUPERMARKET.IN with your User ID and Password. Once you log in 1. Look to the top right corner of your screen 2. Click on My Account 3. On the next page that pops up, you’ll be able to see details of all your orders 4. Locate the “Cancel” button and click on it 5. Voila! The order has been cancelled

How long will refund take post cancellation?

We initiate the refund immediately upon cancellations. The time for the refund to reflect in your source account might vary depending on the payment type used: 1. If you have used your store credits, you should see the refund within 24 hours from the time of cancellation 2. If you paid using your bank or e-wallet, it will reflect in the source account within 7 to 10 working days from the time of refund initiation. Please note that this is the time taken by the respective banks or e-wallets to process your refund.

Help! The ‘Cancel’ link is disabled.

Well it can mean two things: 1. The order might have already been packed or shipped out; in which case you can refuse the delivery of the order. No worries! 2. Something might not be working as it’s supposed to on the website. Give us a call or send us an email and we’ll help in fixing it.